Frequently Asked Questions

GovtExamWala is India's leading online exam preparation platform that helps students prepare for various government competitive exams like SSC, Banking, Railway, UPSC, State PCS, Defence, and more. We offer mock tests, video lectures, study materials, current affairs, and AI-powered analytics.

GovtExamWala offers both free and paid content. We provide free mock tests, basic study materials, and practice questions. For advanced features like full-length tests, detailed analytics, and premium courses, we have affordable subscription plans starting at just ₹499/month.

We cover a wide range of government exams including:

• Banking: SBI PO, SBI Clerk, IBPS PO, IBPS Clerk, RBI Grade B, RBI Assistant
• SSC: SSC CGL, SSC CHSL, SSC MTS, SSC GD, SSC CPO
• Railway: RRB NTPC, RRB JE, RRB Group D, RRB ALP
• UPSC: Civil Services (IAS, IPS, IFS), CAPF, CDS
• State PCS: UPPSC, BPSC, MPPSC, RPSC, etc.
• Defence: NDA, CDS, AFCAT, CAPF
• Insurance: LIC AAO, NIACL AO, UIIC AO
• Teaching: CTET, UPTET, DSSSB, KVS, NVS

Creating an account is simple:

1. Click on the "Register" button on the top right corner
2. Fill in your name, email address, and create a password
3. Verify your email with the OTP sent to your inbox
4. Complete your profile and start learning!

We recommend the following approach:

1. Understand the exam pattern and syllabus thoroughly
2. Take a diagnostic mock test to assess your current level
3. Follow the AI-generated personalized study plan
4. Study topic-wise using our video lectures and notes
5. Practice with topic-wise and sectional tests
6. Attempt full-length mock tests regularly
7. Analyze your performance and work on weak areas

Our mock tests are designed by experts who have analyzed previous years' papers and latest exam patterns. The difficulty level, question types, and interface closely match the actual exams. Many of our students have reported that the actual exam felt similar to our mock tests in terms of difficulty and pattern.

Our AI system analyzes your performance across multiple dimensions:

• Tracks your accuracy and speed for each topic
• Identifies your strengths and weak areas
• Predicts your probable rank and percentile
• Provides personalized recommendations for improvement
• Compares your performance with toppers
• Suggests targeted practice questions

Free users can attempt up to 5 mock tests per month. Premium subscribers get unlimited access to all mock tests, including full-length, sectional, and topic-wise tests. We have over 500+ mock tests covering all major exams.

Yes, you can pause a mock test and resume it later. However, the timer continues to run in the background. If you close the browser, your progress is saved, and you can resume from where you left off. Note that the total time limit remains the same.

Absolutely! After completing a mock test, you get:

• Detailed solutions for every question
• Video explanations for difficult questions
• Shortcut tricks and alternative methods
• Topic-wise performance analysis
• Comparison with other test-takers

Yes, our mock tests follow the same marking scheme as the actual exam. If the real exam has negative marking, our mock tests will also have it. This helps you practice time management and avoid guesswork. The negative marking value is clearly mentioned before starting the test.

We accept various payment methods including:

• Credit Cards (Visa, Mastercard, American Express)
• Debit Cards
• Net Banking (all major banks)
• UPI (Google Pay, PhonePe, Paytm, Amazon Pay)

We offer a 7-day money-back guarantee if you're not satisfied with our services. To request a refund, contact our support team within 7 days of purchase. Refunds are processed within 7-10 business days. No questions asked!

Yes, you can cancel your subscription anytime from your account settings. Your access will continue until the end of your current billing cycle. There are no cancellation fees. You can also re-subscribe whenever you want.

Yes! We offer special discounts for students. You can get up to 40% off on annual plans. Additionally, we have referral discounts, festive offers, and coupon codes. Check our "Offers" section for current promotions.

If the test window freezes, try the following:

1. Refresh the page - your answers are auto-saved
2. Check your internet connection
3. Clear your browser cache and cookies
4. Try using a different browser (Chrome is recommended)
5. Contact our support team with screenshots

Yes! GovtExamWala is fully responsive and works on all devices. We also have dedicated mobile apps for Android and iOS available on Google Play Store and Apple App Store. You can access all features, including mock tests, video lectures, and study materials on your mobile phone.

To reset your password:

1. Click on "Login" on the top right
2. Click on "Forgot Password?" link
3. Enter your registered email address
4. You'll receive a password reset link in your email
5. Click the link and set a new password

You can reach our support team through:

• Email: support@govtexamwala.com
• Live Chat: Available 9 AM to 9 PM, Monday to Saturday
• Phone: +91-XXXXXXXXXX (10 AM to 6 PM)
• WhatsApp: +91-XXXXXXXXXX
• Help Center: Submit a ticket from your dashboard